Returns, Refunds and Damaged Orders
If a product arrives damaged, is faulty, is not as described or is not fit for its intended purpose, please contact Collins Office Choice. Depending on the circumstances and your rights under Australian Consumer Law, an exchange, repair, credit or refund may be available.
How do I request a return?
- Keep the product and its packaging where possible.
- Keep your receipt, invoice or another acceptable form of proof of purchase.
- Contact us as soon as practical and explain the issue.
- We will discuss the available solution and organise collection where appropriate.
Call us on 02 6331 0333, email sales@collinsofficechoice.com.au, or contact Collins Office Choice online.
What should I do if my order arrives damaged?
Please photograph the damaged product and packaging and contact us as soon as possible. Include your order or invoice number so our Bathurst team can investigate and arrange the appropriate solution.
Do I need the original packaging or receipt?
Please retain the original packaging where possible. Proof of purchase may include a receipt, invoice, order confirmation or another acceptable record of the transaction.
Portwest apparel and protective workwear returns
- A 20% restocking fee applies to approved change-of-mind returns and will be deducted from the refund amount.
- Return shipping to the supplier in Altona, Victoria is arranged at the customer's cost.
- Items must be unused, unworn and returned in their original packaging.
- Custom or embroidered items cannot be returned for change of mind.
These conditions do not exclude or limit any rights available under Australian Consumer Law.
Need help with a return?
Contact our local Bathurst team before sending an item back. We will confirm the correct return process and help resolve the issue.